Claims Procedure

The online claims administration portal and Administration Form will be available on Monday December 14, 2020.

If you were a Travel Consultant, Future Team Leader, Travel Manager and/or Reservation Specialist in any of British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Nova Scotia and/or Newfoundland at any time between December 2008 and November 12, 2020 (Class Period) , you MUST complete the online Administration Form in the online claims administration portal by no later than March 12, 2021.

The online Administration Form will require you to indicate dates of employment with Flight Centre, including start date(s) and end date(s), the province(s) of employment and confirm that you were employed as a Travel Consultant at all relevant times during the Class Period.

After you complete the online Administration Form and after the Filing Deadline has passed, the Claims Administrator will adjudicate your Claim Form to determine your eligibility to receive a share of the settlement funds. This will be posted in your individual view claims profile in the claims administration portal.

The Claims Administrator will provide a Notification Letter describing your payment, and if you do not agree with the amount, you may appeal to a referee, provided you pay a fee.

Your individual payment will be calculated on the basis of the court-approved Distribution Protocol. The amount you receive will depend on how long you worked during the Class Period at Flight Centre, the province where you worked and the number of Class Members who submit claims.

The Claims Administrator shall verify that the Class Member’s name appears on the Class List provided by the Defendant. Where an individual submits an online Administrative Form and their name is not on the Class List, the Claims Administrator will ask the individual to provide proof of membership in the Class within thirty (30) days. The Claims Administrator and/or Class Counsel may also ask the Defendant to confirm the individual’s employment history and membership in the Class.

If your name is on the Class list provided by the Defendant, you will be considered a member of the Class. If your name is not on the Class List, you may be required to submit documents proving your membership in the Class. If the Claims Administrator determines you are not a Class member, you may appeal to a referee, provided you pay a $75 fee.

Proof of Class Membership may be provided by submission of documents such as employment agreements, tax forms, paystubs, and uniform deduction/return agreements. The Claims Administrator and/or Class Counsel may request the Defendant to review any documents submitted to verify their authenticity.

Detailed Administration Form instructions will be available on this website on Monday, December 14, 2020.