This website was updated on June 9, 2021

Please click on the PORTAL button to the REVIEW THE STATUS of your Administration Form in the online claims administration portal.

CLAIMS ADMINISTRATION UPDATE AS OF JUNE 9, 2021

We are currently processing all Administration Forms.

The adjudication of the Administration Forms requires us to verify the information that Class Members inputted for their employment history against the “Class List” provided by Flight Centre.


Pursuant to the Distribution Protocol: i. Confirmation of Membership in Class

  1. The Claims Administrator shall verify that the Class Member’s name appears on the Class List provided by the Defendant.
  1. Every Class Member who completes an Administrative Form shall indicate length of service within the class period, including their start date(s) and end date(s), and the province(s) in which they were employed at Flight Centre at all relevant times during the Class Period and confirm that they were employed as a Travel Consultant at such times.

Unfortunately, many of the Administration Forms require amendments to the dates Class Members provided for their employment history when compared to the employment records provided by Flight Centre in the Class List.

We respect and appreciate that Class Members may not have their work records from many years ago.  That’s fair and understandable.  Hence, we are taking the time to make sure that every Class Member receives full consideration for all their “weeks” employed at the Flight Centre. 

In the majority of the Administration Forms that are being “amended”, we are correcting the number of weeks employed to the benefit of the Class Member.  Meaning, we are having to increase the number of weeks to match the work history in the Class List.  This benefits these Class Members as it increases their “Total Actual Weeks of Service” and thus the “Total Weighted Weeks of Service”. Many Class Members have under reported their employment history. Please note that even one day in the previous or subsequent week counts as an additional week of work.  These amendments will be detailed in the Claim Determination Notice and subsequently in the Notification Letter to be provided.

In the situations where we have reduced the number of weeks employed with the Flight Centre, Class Members will have an opportunity to appeal our determination.  These amendments and the process to appeal our determination will be detailed in the Claim Determination Notice and subsequently in the Notification Letter to be provided.

Moreover, many Class Members were subject to the mass termination on September 30, 2020.  This situation, nor was Covid, contemplated when the Defendant provided the Class List and when we designed the online claims administration platform. 

Hence, many Class Members have rightfully included their Paid Notice time into their employment history.  We are accepting Paid Notice as part of a Class Member’s employment history in the calculation of the “Total Actual Weeks of Service” and thus the “Total Weighted Weeks of Service” up to and including the end of the Class Period of November 12, 2020.  This benefits these Class Members as it increases their “Relative Share”.  

Many of the dates inputted surpass the end of the “Claims Period” of November 12, 2020 (one week for each year employed) and need to be adjusted. These amendments will be detailed in the Claim Determination Notice and subsequently in the Notification Letter to be provided.

The Claims Administrator will prepare “Notification Letters” individualized for each Class Member describing their Relative Share. These Notification Letters will be sent in the month of June. The timeline for payments will be posted by the end of June.

Please log into your view claims profile in the online claims administration portal at https://portal.flightcentresettlement.com/ to view the claim status of your Administration Form.

Please see the definitions of the designations of “Claim Status”:

“Approved” means you are a Class Member and your Administration Form has been approved by the Claims Administrator.

“Amended” means you are a Class Member and your Administration Form has been approved but the dates of your employment history have been corrected by the Claims Administrator.

“Claim Filed” means you are a Class Member and your Administration Form has been received prior to the Claims Deadline.

“Pending” means you are a Class Member and your Administration Form has been received prior to the Claims Deadline but your Administration Form needs to be adjudicated the because there is a discrepancy between the dates of your employment history in your Administration Form and the Class List.

“Not on the Class List” means you are not on the Class List provided by Flight Centre and that your status as a Class Member is yet to be verified by the Claims Administrator. Your Administration Form has been received prior to the Claims Deadline but your employment history with Flight Centre has to be verified by the Claims Administrator.

Please do not call or email to inquire when the claim status of your Administration Form will change to Approved or Amended. Please understand that this just slows down the process.

Pursuant to the Distribution Protocol

“Relative Share” means the proportion of the Claim Fund that an individual Class Member will be entitled to.

“Notification Letter” means the letter, email or text message provided to each Class Member describing their relative share of the Claim Fund as determined by the Claims Administrator.

“Claim Fund” means the Settlement Amount remaining after deductions in respect of Class Counsel Fees, Class Counsel Disbursements, Administrative Holdback, Representative Plaintiff Honorarium, and Holdback for Taxes;

“Class” means all current or former Travel Consultants employed by Flight Centre in the Provinces of Ontario, British Columbia, Alberta, Saskatchewan, Manitoba, Nova Scotia and Newfoundland, for the period from December 2008 to the date certification is granted in this action.

“Class Period” means December 2008 to the date of certification – December 1, 2008 to and including November 12, 2020.

“Class Member” means Travel Consultant, Future Team Leader, Travel Manager and/or Reservation Specialist in any of British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Nova Scotia and/or Newfoundland at any time between December 2008 and November 12, 2020.

If an individual disagrees with the determination by the Claims Administrator regarding their membership in the Class, the procedure to appeal that determination is as follows:

Pursuant to the Distribution Protocol: ii. Confirmation of Membership in Class

The Claims Administrator will prepare Notification Letters individualized for each Class Member describing their relative share.

A Class Member who disputes their relative share must notify the Claims Administrator in writing within fourteen (14) days of the date of the Notification Letter.

The Claims Administrator may reconsider and correct any errors identified by the Class Member within five (5) days of the receipt of the Class Member’s notification of dispute (e.g. if the Class Member’s relative share does not reflect that they applied and were eligible for all four issues).

If the Class Member continues to dispute the Claims Administrator’s decision, such dispute shall be referred to the independent Referee for a binding determination. The individual is responsible for paying the cost of the Referee’s fee, not to exceed $75. The Referee shall issue a written decision within ten (10) days, and is not required to provide reasons. The decision of the Referee is final and not subject to any appeal.

A reminder of the qualifications when working for Flight Centre.

If you were ONE OF THE FOLLOWING:

  1. Travel Consultant,
  2. Future Team Leader,
  3. Travel Manager and/or
  4. Reservation Specialist

in any of

  1. British Columbia,
  2. Alberta,
  3. Saskatchewan,
  4. Manitoba,
  5. Ontario,
  6. Nova Scotia and/or
  7. Newfoundland

And

  1. At any time between December 1, 2008 and November 12, 2020 - CLASS PERIOD;
  2. You must complete the ADMINISTRATION FORM by no later than March 12, 2021;
  3. Name must be on CLASS LIST – no supporting documentation is required if Class Member is on Class List;
  4. If name not on CLASS LIST, Claimant must provide supporting documentation;


How do I get more information?

We are here to help! If you have any questions or require further information about this class action, please complete this form and submit. We will respond within 24 to 72 hours.

Please see the contact page of this website for contact information for Class Counsel.

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