This website was updated on March 23, 2021


Please click on the PORTAL button to the REVIEW THE STATUS of your Administration Form in the online claims administration portal.


The Filing Date Deadline was March 12, 2021. We are currently reviewing the Administrative Forms and the status and eligibility of Class Members who submitted timely Administration Forms.

Once that phase of the Claims Administration in complete, we shall make the determination of the number of eligible Class Members, confirmation of the amounts available for distribution, and the relative share entitlement for each individual Class Member.

Thereafter, we will prepare and distribute the Notification Letters to Class Members who submitted timely Administration Forms. The Distribution Protocol allows Class Members thirty (30) days to Remedy Deficiencies in their Administration Form and to Appeal (Reference) the Claims Administrator’s Decision.

For each Approved Class Member, we are required to calculate the withholding of both employee and employer portions of CPP, EI and income tax and remitting same and T-4 slips, as necessary.

We will be posting, by mid-April, the estimated timeline to complete the Claims Administration on the website or the pop-up message when you log into the online claims administration portal. The timeline for payments to Class Members is unknown at this time.

Class Members may log into the online claims administration portal to review the status of their Claim and Claimant Identification Number (Claim ID) at OR THE PORTAL BUTTON ON THIS PAGE OF THE WEBSITE.

It is important that Class Members check the website at or the pop-up message when you log into the portal to review the status of your Claim on a regular basis for updates in regards to the claims administration.

If you wish to file your Administration Form past the Claims Deadline of March 12, 2021, please contact the Claims Administrator at .

Pursuant to the Distribution Protocol:


i.           Requirement to Submit Timely Administrative Form

9. “Class Members who submit a late Administrative Form for any reason will only be eligible to receive any compensation in the event there are surplus funds remaining after the distribution, for example due to stale dated cheques, or in the event the holdback for administration or taxes exceeds what is required. Payments to Class Members who submit late Administrative Forms are in the discretion of Class Counsel and may be in amounts less than the compensation provided to Class Members who submitted a timely Administrative Form, depending on the sufficiency of funds. There is no appeal regarding the determination that an Administrative Form is late or from the amount of funds provided to Class Members who submitted a late Administrative Form.”

Flight Centre has agreed to settle the class action for a total all-inclusive payment of $7 million. The Court has approved the settlement, lawyers' fees and related expenses. You can read the Court documents, (Certification Notice, Settlement Notice, Settlement Agreement, Orders, and Distribution Protocol) in the documents page of this website.

There will also be holdbacks for administrative expenses and taxes. The remaining amount (the "Claim Fund") will be distributed to Class Members through a claims process overseen by a Claims Administrator, Trilogy Class Action Services. It is estimated that the remaining amount will be approximately $4,620,000.00.

How do I get more information?

We are here to help! If you have any questions or require further information about this class action, please complete this form and submit. We will respond within 24 to 72 hours.

Please see the contact page of this website for contact information for Class Counsel.