This claims administration website was updated on December 16, 2021

PLEASE READ THIS ENTIRE UPDATE
BEFORE REVIEWING THE STATUS OF YOUR CLAIM AND CONTACTING OUR OFFICE.

Thank you for your continued patience while we comply with the requirements set forth by the Courts pursuant to the Distribution Protocol and our obligations remit the withholding and payroll taxes to the Canada Revenue Agency (CRA).

Class Members that provided their Social Insurance Number and Date of Birth after August 6, 2021 but before November 15, 2021, their cheque and T4 have been mailed. Please contact our office if you do not receive your cheque by January 7, 2022.

Class Members who were part of the August mailing, and have contacted us by December 16, 2021 stating that they have not received their cheque yet, will have their cheque reissued.

For those Class Members outside North America awaiting a wire or Interac e-transfer, you will receive an email with regards to the e-transfer by your financial institution.

There are still approximately 80 Class Members who have not updated their Social Insurance Number and Date of Birth in the online claims administration portal. We have attempted to reach you on four separate occasions and methods. Login pop-up message, Notification Letter, direct email request, and a direct phone call. We will be consulting with Class Counsel and/or the Courts for direction with regards to future Distribution of these Claimants’ Net Relative Share.

If you are hesitant to share your Social Insurance Number and Date of Birth, please send an email to or call our office at 1‑877‑400‑1211 to discuss. Please understand that as the Court appoint Claims Administrator, we must comply with the Court’s requirements to submit the withholding taxes and payroll deductions to CRA on your behalf. CRA also has rules and regulations with regards to remittance of these withholding taxes and payroll deductions.

Pursuant to the Distribution Protocol:

“The amounts paid pursuant to this settlement are income and the Claims Administrator shall deduct/remit employee and employer portions of CPP, EI and income tax, and prepare T4 forms as necessary. The Defendant is not responsible to withhold any amounts. The Claims Administrator and each member of the Class are responsible for any tax or other amounts payable and will indemnify the Defendant for any liability in this regard.”

“Class Members are responsible for providing the Claims Administrator with accurate and timely information to facilitate the distribution of funds. In the case of incomplete, incorrect or missing contact or banking information necessary to distribute funds to a Class Member, and in the case of stale cheques, the Claims Administrator shall make at least one attempt to reach out to the Class Member, and the Class Member shall have thirty (30) days from the date of this attempt to provide the corrected information to the Claims Administrator or to request a fresh cheque in the case of a stale cheque.” (Please note that the Claims Administrator has made four (4) attempts).

“If the Class Member cannot be located or fails to respond to communication from the Claims Administrator, their funds may be treated as surplus funds available for distribution in accordance with Step 6 described below. The Claims Administrator will provide Class Counsel with information concerning its efforts to contact a Class Member prior to taking this step.”

“Step 6: If there are sufficient funds (i.e. due to stale cheques, amounts leftover from holdback, etc.), Class Counsel may direct the Claims Administrator to make a further distribution to individuals who submitted late Administrative Forms.”

It is important that Class Members and Claimants check the website at https://flightcentresettlement.com and/or log into the online claims administration portal on a regular basis for updates in regards to the claims administration and their individual Claim Form in the online claims administration portal at https://portal.flightcentresettlement.com.


How do I get more information?

We are here to help! If you have any questions or require further information about this class action, please complete this form and submit. We will respond within 24 to 72 hours.

Please see the contact page of this website for contact information for Class Counsel.

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